Programme Policies

Effective Date: 21 May 2026 | Last Updated: 2 September 2026 | Version: v1.2

Introduction

These Programme Policies apply to all Empowr CIC sessions, events, and activities — including drop-in sessions, lessons, courses, camps, advanced training, and monthly memberships.

They exist to keep everyone safe, ensure sessions run smoothly, and make Empowr CIC a welcoming place for participants of all ages and abilities.

By booking or attending any Empowr CIC session, participants (and parents or guardians of under-18 participants) agree to these policies.

1. Protective Equipment

Protective equipment is mandatory at all sessions unless a specific programme explicitly states otherwise.

Required for all skating and board sport sessions:

• Helmet — correctly fitted and fastened throughout all activity
• Knee pads
• Elbow pads
• Wrist guards

Participants who arrive without the required equipment will not be permitted to join the session. This rule applies to all participants regardless of age, ability, or experience — no exceptions.

We may have limited loan equipment available at some venues. Contact us in advance if you need to borrow equipment. Loan equipment is provided as a courtesy and participants use it at their own risk.

Recommended additional equipment:

• Appropriate footwear (closed-toe, flat-soled shoes)
• Clothing that covers the knees and elbows

2. Arrival and Registration

• Arrive at least 5–10 minutes before your session starts
• Register with the session leader on arrival — do not begin skating before registration is complete
• For under-18 participants, a parent or guardian must sign in the participant with the session leader before leaving the venue (unless prior arrangements have been confirmed with us)

3. Session Rules

All participants must follow these rules at all times during sessions:

On the Skate Area

• Listen to and follow all instructions from coaches and session leaders immediately
• Do not enter or use any area that has been marked off or closed
• Take turns — do not drop in or start a run when another participant is still in the line of travel
• Fallen participants have priority — wait until they are clear before proceeding
• Do not sit, stand, or rest in areas where others are actively skating
• No skating under the influence of alcohol or drugs — any participant in this condition will be asked to leave immediately

General Conduct

• Treat all participants, coaches, staff, and bystanders with respect
• No aggressive behaviour, bullying, harassment, or discriminatory language — this includes in-person, online, and at events
• Do not use your phone while actively skating
• No food or drink on the skate area
• Litter must be placed in bins — help us look after the venues we use

Spectators

• Spectators must remain in designated spectator areas at all times
• Spectators who enter the skate area without permission will be asked to leave

4. Code of Conduct

Empowr CIC is built on the values of growth through action, community and belonging, and wellbeing as a way of life. We expect everyone who participates in or attends our sessions to reflect those values.

We will not tolerate:

• Physical aggression or threatening behaviour
• Verbal abuse, bullying, or harassment of any participant, coach, or staff member
• Discriminatory behaviour or language based on race, gender, disability, sexual orientation, religion, or any other characteristic
• Deliberate damage to equipment or venue property
• Behaviour that endangers others

Breaches of this code may result in:

• A verbal warning from the session leader
• Being asked to sit out for the remainder of the session
• Removal from the session without refund
• Suspension or permanent exclusion from future Empowr CIC programmes

We take a zero-tolerance approach to any behaviour that puts participants at risk or undermines the safety and inclusivity of our community.

5. Cancellations, Transfers and Refunds

Cancellation, Transfer or Refund Requested by the Participant

Most bookings can be cancelled or moved by you, from your account at members.empowrcic.org. You do not need to contact us to do either.

Cancelling. Cancel at least 48 hours before the session starts and the full amount is refunded to the card you paid with. Inside 48 hours a booking cannot be cancelled and no refund is due. This includes no-shows.

Moving to another date. A single-session booking can be moved to another date of the same programme, at least 48 hours before the session you are currently booked onto and subject to a place being available. Each booking can be moved once. Bookings cannot be moved to a different programme, and cannot be transferred to another person.

Courses. A place on a multi-week course can be cancelled up to 48 hours before the course begins. Sessions within a course cannot be moved or cancelled individually.

Programmes that are always final. Roller Quad Camp and the All Ages Roller Disco cannot be cancelled, moved, or refunded once booked, whatever notice is given. Any other programme carrying this restriction says so on its booking page before you pay.

Departure arrangements do not travel with a booking. If you move a booking, the departure arrangements confirmed for the original date are cleared and you will be asked to confirm them again for the new date. This is deliberate: we will not apply a parent or guardian's answer to a date they did not agree to.

Refunds go back to the card used to pay, usually within 5–10 working days. We do not issue credit notes or account balances in place of a refund.

Exceptions beyond these rules may be granted entirely at our discretion. Contact us at enquiries@empowrcic.org to discuss your circumstances. Granting an exception in one case does not create an obligation to do so in any other case.

Cancellation by Empowr CIC

If we need to cancel a session due to adverse weather, venue issues, coach illness, or any other reason, we will notify you as soon as possible and offer you an alternative date to reschedule. A refund is not automatic simply because a rescheduled date does not suit you — however, if you contact us, we may offer a refund at our discretion.

We are not liable for any travel costs or other expenses incurred as a result of a cancellation.

6. Programmes for Under-18 Participants

Supervision

• Under-16 participants must be accompanied to the venue by a parent or guardian
• Parents and guardians of under-16 participants must remain on site or within immediate reach for the duration of the session unless they have provided emergency contact details and confirmed drop-off arrangements with us in advance
• We operate appropriate coach-to-participant ratios to ensure the safety of younger participants

Safeguarding

Empowr CIC takes the welfare of children and young people very seriously. All coaches working with under-18 participants hold a valid DBS (Disclosure and Barring Service) check. We follow safeguarding best practice in line with current legislation and guidance.

If you have a safeguarding concern, contact us at enquiries@empowrcic.org or speak directly to a session leader.

Medical Information

Parents and guardians must disclose any relevant medical information (including allergies, conditions, or medications) at the time of booking. This information is shared only with those who need it to keep the participant safe.

7. Memberships

Some programmes can be joined on a monthly membership instead of paying for each session separately. A membership reserves the participant's place at that programme's regular weekly session for as long as the membership is active — there is no need to book each week. The programmes available on membership, and their prices, are shown on the relevant programme page.

The following terms apply:

• Membership is personal and non-transferable
• Membership fees are payable monthly in advance
• There is no limit on the number of covered sessions a member may attend in a month
• Missed sessions are not carried over and are not refunded
• You can cancel your membership at any time, from your account at members.empowrcic.org using the "Manage billing" option. Cancellation takes effect at the end of the period you have already paid for: the place stays reserved and the member can keep attending until then, and no further payment is taken. We do not refund part of a month.
• If a payment fails, we will try to collect it again over the following two weeks. If it still cannot be collected the membership ends and the reserved place is released. You can resubscribe at any time, subject to availability.
• Membership may be suspended or cancelled if a member repeatedly breaches the Code of Conduct

8. Personal Property

Empowr CIC is not responsible for the loss, theft, or damage of personal property at sessions or events. Leave valuables at home where possible.

9. Photography and Media

Photography and video at sessions and events is subject to our Photography & Media Consent Policy, available at legalhub.pecuvate.com.

10. First Aid

At least one qualified first aider is present at all Empowr CIC sessions. In the event of an injury:

• Notify the session leader immediately
• Do not move an injured participant unless directed to do so by the first aider
• Where a serious injury occurs, the session leader will contact emergency services

By participating, you consent to basic first aid being administered in the event of an emergency.

11. Amendments

Empowr CIC reserves the right to update these Programme Policies at any time. The current version is always available at legalhub.pecuvate.com. Continued participation in our programmes following an update constitutes acceptance of the revised policies.

12. Contact Us

General enquiries: enquiries@empowrcic.org

Empowr CIC Crown House, 27 Old Gloucester Street London, WC1N 3AX